by Susan G. Haws
I buy a lot of sale items and use coupons. With most grocery store cashiers I try to watch the screen to make sure I get my discounts, but with "Nancy" at my neighborhood Bashas' I never worry she will forget my coupons. I relax as she rings up my total. She not only remembers me she remembers all the regulars, and I have actually seen people get in a longer line just to have her check them out. (I have too and I feel time is too short for lines.) I also relax in "Joyce's" line, another cashier, knowing I will get credit for all my savings. As she was rearranging my heavy cat litter recently to make it easier for me to put in my car I told her she didn't have to go to the extra work. She replied that she does extra things whether they are noticed and appreciated or not; it's just for herself. The extra effort "Nancy" and "Joyce" put into their jobs brighten the shopping experience.
Sometimes that little extra effort not only brightens a day it literally lightens a load. Last Friday, the hottest day of the year to that point, my A/C went out. If it had just been me in the car it would have been an uncomfortable ride home, but with my frail elderly mother it became an urgent situation. I fiddled with the fuse that had caused problems before and soon had the fan blowing on high. But it was hot as a furnace. The hundred degrees outside was refreshing by comparison. After my futile attempts to reset the fuse, I called the dealership and with it after two PM on Friday they were not encouraging. Actually they practically laughed at me. Then I remembered a discount card I had bought from a young woman going door to door. And called Big O, though I would never have thought of them normally. (My frugality to the rescue.) They promised to get me right in.
While I don't enjoy canceling my plans and spending the afternoon in a waiting room, I was grateful for the air conditioned waiting room and when they said I needed a new compressor, I was not thrilled but at least it was diagnosed. They also gave me a discount (Maybe no more than what they give everyone.), but it felt like they cared. They even offered to have a person ride home with us, so they could take the car back and then work on it first on Saturday morning. Even more than that they said they could have two people deliver the car so that I could pay ahead and wouldn't have to drive the person back to the shop. I didn't have to tell them I would have had to get both a sitter (for my mom) and a ride to pick up the car, they just looked at us and offered. That they recognized my obvious logistical problems and I didn't have to ask for these considerations made my life so much easier. Also, I was low on gas so I gave them cash and they got the gas. Saturday they called about nine AM and said they were on their way with the van. Going the extra foot or mile can brighten a day or bring blessings for others, and definitely wins loyalty.