Apr 24, 2010

Happy Writer

by Joan Sowards

Ever since I bought my laptop a well over a year ago, the screen has flickered when I start to close the lid. No big deal. It never hurt anything or interfered with my work. Finally, I decided to have the flickering fixed. We were finished with the last edits of Chocolate Roses and I had nothing pressing, so we called for repair. The next morning, Tuesday, FedEx delivered a padded shipping box. I tucked away my beloved Mac in the cushy interior and took it to a designated FedEx pick-up store. Wednesday, I sewed all day—I was in heaven—and Thursday morning by 10:30, a smiling FedEx man hand delivered my repaired laptop.

No more flickering. I love great customer service.


  1. Wow! That's awesome. There's nothing worse than being without your laptop for weeks.

    It was nice to meet you at the conference. I look forward to reading your new book.

  2. I had no idea that Mac has that kind of customer service! It's good to know though...do you just call the Apple Store or is there an 800 number? (We got our Mac laptop in December.)

  3. You got a sweetheart deal there. My computer repair usually means days before it's returned.

  4. I am very happy for you! That was awesome!

    It was so fun to see you the other day. Maybe I'll see you Thursday! Thank you for signing my book. I can't wait to read it! hugs~

  5. Kristine, call the AppleCare phone# on you warranty. They will tell you to go to the Apple Store, but ask for the mail-in option.


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